Laundry matt el paso tx12/30/2023 We are focused on providing our customers with the latest product knowledge, cleaning solutions and competitive pricing. We will NOT be returning to that restaurant again nor will we refer anyone to them again either.LD Supply is a laundry, janitorial & dry cleaning wholesale distribution company Going forward, they have lost our business. It's ashame, (as returning customers), that the owners of this restaurant preferred not to lose a penny, rather than to correct the wrong that they did AND to understand and most importantly, keep their customers satisfied. But when we saw the total, (of almost $30), I knew that NO discount was given at all. I had thought it was because he was going to provide to us, a small discount after all. So when we approached the cashier to pay, that male server, moved aside the cashier to charge us. So after waiting for about 3 minutes, we just got up to pay so we can leave. Supposedly, he went to ask the owner, but never returned back to provide us with an answer from the owner. My response to him was, of course not, but I would appreciate it, if the owner would consider providing to us a discount for how our plates turned out. He appeared a bit annoyed and he asked me loud enough, (for other customers to hear), what is it that you want me to do for you, give you free food? I was offended by that question and how he asked. His response tells me that they could care less about the quality of food they serve to their customers. Seriously!?! I know, that if the quality of any product is not there, then the restaurant reserves the right to set aside those food items and request credit for anything that is not acceptable. He told us that they had no control over the quality of the meat that the meat company sends to them. He first tried to give an excuse concerning the Milanesa meat. And explained to him why we were disappointed. And I showed him our plates of what we had left. The male server, who I believe is part of this family owned business, approached us to ask: "How was everything"? I wasn't going to say anything, but I was so disappointed that I felt that I had to say something since he asked. We were only able to eat about half of the servings on our plates and left the rest. The side salad had extremely thin sliced avocado with dark circles on it and the French fries were also darkish crispy as though the oil in the fryer had not been changed. The meat inside of the breading was so thin that the breading was burnt crispy. This time we ordered the Milanesa plates. Second disappointment, we went the following weekend hoping that we would have had a better experience, but sadly it wasn't, just more of the same. The flautas were hard, (extra crispy), with hardly any meat. The first disappointment, we had ordered flautas. But twice, our plates have been a big disappointment. My girlfriend and I have gone to this restaurant about 4 times.
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